B.B. Nails in Surrey

Services/Products

Nail Salon

French Manicure

B.B. Nails

$100

Unverified Business

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Reviews (151)

I come here for my pedicures. The ladies here are always friendly and professional. I don’t like when people chat with me much when I’m getting a pedicure. I appreciate that they don’t ask me too many questions. I also like that it’s clean. Great for quick to the point pedicures if you don’t mind the aesthetic of the salon. I’ve never gotten my hands done here. Can’t say how that is. One time my toe nail polish chipped and the girls fixed it 2 days later. If there’s an issue, they are happy to fix it. 10/10 highly recommend

1 year ago

J V

Google Review

(5)

I came in wanting to remove my gel polish that I had at a different nail salon because it felt too thick and fake looking. Cindy helped me with my manicure and assured me she could do a fill and keep it very thin and natural. She was kind funny and very good at her job. My nails look great and I especially appreciate that she kept her word my nails looked natural and thin. I will definitely come back to see Cindy again!

2 years ago

Tanya Chaudhary

Google Review

(1)

I got acrylic nails done from BB Nails , and honestly, it was one of the worst nail experiences I’ve ever had. Within just one week the nails started lifting, breaking, and even damaging my natural nails. Concerned, I called them immediately and was told I could come in the same day — but due to my hectic schedule, I booked an appointment for the next week.

When I finally got there, instead of acknowledging their faulty work, they said, “It’s okay, we’ll refill it,”and do the broken nails again Then came the shocker: **they wanted to charge me $45 for this mess. I had already paid $78 the first time, and now I’m paying again? For their mistake? That’s not how you treat clients.

I didn’t argue much because I’m not the type to create a scene — I just wanted it fixed. They applied acrylic with the color I chose, but honestly, **the shape was wrong, the polish was rushed**, and she didn’t even wait for the color to dry before applying the top coat. The entire job felt sloppy and careless.

I am truly disappointed. If you're someone who values **professionalism, hygiene, and quality**, **BB Nails is not the place**. They clearly don’t care about customer satisfaction, reviews, or building trust

Save your time and money — go somewhere else. Go at your own risk if you still choose this place.poor management ???

8 months ago

amanpreet bhinder

Google Review

(1)

I got nails done from them yesterday nune 29. This is how it look today june 30. I dont know what to say, very disappointing service. I spent 68 dollars.

8 months ago

Disha K

Google Review

(1)

I got shellac nails done 5 days ago. I called in for an appointment around 5:30 pm (they close at 7). They took me in but they completely rushed my nails, did not buffer/prep nail beds properly and all of my nails have peeled off within 5 days. The technician does not apply an even layer of shellac polish, it was thick closer to cuticles which makes it easy to peel off like a sticker. Really disappointed with the service and quality of the product. Do not recommend.

2 years ago

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JT

Google Review

(5)

1 year ago

J V

Google Review

(5)

2 years ago

Tanya Chaudhary

Google Review

(1)

8 months ago

amanpreet bhinder

Google Review

(1)

I got nails done from them yesterday nune 29. This is how it look today june 30. I dont know what to say, very disappointing service. I spent 68 dollars.

8 months ago

Disha K

Google Review

(1)

2 years ago

‹ ›

Frequently asked questions

Have something to know? Check here if you have any questions about us.

What services does B.B. Nails offer and where is it located?

B.B. Nails provides a full range of nail services, including classic manicures, pedicures, acrylics, gel extensions, and custom nail art. The salon emphasizes hygiene, modern equipment, and a relaxing atmosphere, delivering precision work for both everyday looks and special designs. Located in Fraser Heights, Surrey, at 9512 120 Street, the venue invites clients seeking clean, professional service in a convenient, easy-to-access spot. Guests can expect attentive staff, appointment options, and a focus on customer comfort throughout each visit.

How does B.B. Nails handle customer complaints?

Administration acknowledges that experiences can vary and takes complaints seriously. When concerns arise, qualified technicians assess the issue, offer appropriate fixes, and communicate clearly about any additional costs. The approach emphasizes accountability, swift remediation, and preserving hygiene standards. Customers are encouraged to document concerns at the time of service and request a manager's review if needed, ensuring responses align with policy and a commitment to improved results on future visits.

What about hygiene and safety standards at B.B. Nails?

B.B. Nails promotes a rigorous hygiene protocol across services, aligning with industry best practices. Sanitation steps include sanitized surfaces, clean tools, and disposable items where appropriate, with protective measures between clients. Although experiences vary, the shared standard is to uphold cleanliness and minimize exposure to contaminants. Clients are advised to voice any concerns about sanitation, and staff will address them promptly to maintain a safe, comfortable environment during manicures, pedicures, and nail art sessions.

What is the salon atmosphere like for quick services?

Clients often note a clean, efficient setting suitable for quick, practical nail care. The staff are described as friendly and professional, with an approach focused on delivering reliable results without unnecessary small talk. This helps guests relax while a straightforward manicure or pedicure is completed promptly. The combination of cleanliness, efficiency, and courteous service makes it a practical option for a fast refresh or a routine maintenance visit.

Are shellac and gel therapies reliable at B.B. Nails?

Shellac and gel services are offered, with emphasis on proper preparation and even application. However, customers report mixed outcomes with some sessions producing chips or peeling within days. The recommended approach is thorough nail prep, correct drying times, and clear communication about expectations. If issues arise, technicians typically address them promptly, offering adjustments or corrective service, while clients are encouraged to report concerns at the first sign of wear.

How is pricing communicated and what should first-time clients expect?

Pricing at B.B. Nails is explained at the front desk, with estimates provided before services begin. Some reviews mention occasional additional charges for fixes or corrections, so customers are advised to confirm scope and costs in advance. The policy promotes transparency, and staff are available to explain any changes. Visitors can request a written quote, compare options, and avoid surprises by clarifying expectations prior to starting the manicure, pedicure, or nail-art session.

Can clients request natural-looking fills or thin nail enhancements?

Yes, clients can request natural, thin nails, and technicians can tailor fills accordingly. Positive feedback highlights a staff member—Cindy—who kept nails thin and natural while delivering a solid finish. To achieve this, clear instructions about preferred thickness and shape should be provided in advance, with technicians using careful shaping and minimal bulk. If desired, follow-up visits can refine the appearance to ensure a flattering, lightweight result that remains durable.

What should customers know about the atmosphere if they dislike chat during sessions?

For guests who prefer minimal conversation, the team focuses on efficient, quiet service while maintaining professional warmth. Many clients appreciate the unhurried attention to detail and consistent cleanliness. If conversation is not desired, customers can politely request a quieter experience at check-in, and staff will adapt, ensuring the service proceeds smoothly without unnecessary interruptions while still delivering quality results overall.

How does B.B. Nails handle complaints about chipped polish or nails lifting soon after service?

Chipped polish or early lifting is addressed promptly when reported. Reviews indicate varied outcomes, but the standard practice is to reassess the affected nails, reapply or adjust application, and ensure better prep next time. Customers are encouraged to contact the salon quickly after noticing issues, and technicians will work toward a satisfactory correction, subject to policy and the specifics of the service performed.

What makes B.B. Nails stand out for a Fraser Heights resident seeking reliable nail care?

Fraser Heights residents seeking dependable nail care may value consistency, hygiene, and a flexible service menu. The salon emphasizes quality workmanship, clear pricing, and willingness to address concerns promptly. While experiences can differ, the team strives for professional results, comfortable surroundings, and attention to individual style—whether a quick upkeep or a bold design—reinforcing the area’s expectations for accessible, well-run nail services.